How soon do I need to place my order?
As soon as possible. We would like the opportunity to provide you with the best possible service and the best quality programs, so we recommend ordering no less than five to two days prior to the funeral service. Other products may vary.
When will I receive my order?
Most orders for programs are processed within two business days. Other products may vary. The total turnaround time will depend on how quickly you submit all of your information, photos, and how quickly you respond to your proof.
What do I do if I need my order sooner?
Rush orders will be accommodated whenever possible for an additional charge.
How do I submit my order?
You may place your orders by phone, or by coming to our office (by appointment only).
How do I submit my photos?
You may drop off your photos at our office or scan and email them to us. When scanning, please set your scanning resolution to 300dpi (.tif or .jpeg).
Will my photos be returned?
Yes. We understand that the photos you submit are irreplaceable. That’s why great care is always taken when handling your special photos. They are always returned to you with your order.
Will I receive a proof before my order is printed?
Yes. Your proof will be emailed to you directly or to your funeral home. Once proof is reviewed and approved by you we must receive a confirmation to print by email.
Where can I find help on writing an obituary or order of service?
An obituary guide and sample order of service can be found in our catalog and or website.
When do I pay for my order?
Payment is due upon approval of proof. The invoice will be sent by email. If ordering memorial products payments will be invoiced by email unless arrangements have already been made through the funeral home.
What are my payment options?
For your convenience, we accept Visa and MasterCard. If paying in person, checks and cash are also accepted.
What happens if I need to cancel my order?
We strive for 100% satisfaction. If you are not happy with our products or service for any reason, please let us know and we will work with you to meet your expectations. However, if you must cancel your order, you may do so prior to approving the proof and you will only be charged for setup and/or design. Once you approve your proof, production begins immediately, therefore, no refunds will be issued after this time.
Can I reorder more products?
Yes! As long as we still have your information on file.